Went in on a Saturday afternoon. Atmosphere was nice..First it looked like a large group had left the restaurant because there was dirty plates in almost all the tables. I came from out to town so I don't know the area but thought I would give them a try. I just figured they were short staffed. We ordered our food and it didn't take long. The orders were one burrito and the other was two ceviche tostadas. The burrito looked like a small enchilada and the ceviche had no flavor. We were really disappointed. We did get desert which was fried ice cream and that was good. I left cash as tip but after I left I received an email about me leaving a 33% tip and if that was accurate. That was not!!!! I signed for the amount of the bill and they must have added the tip after I left! I'm disgusted that they felt they could just give themselves whatever they wanted. DO NOT GO HERE!

- Adriana Verified

Response from La Perla Jarocha Grocery Dear Adriana, Thank you for taking the time to share your feedback. We sincerely apologize for the concern you experienced regarding your tip. We understand how upsetting this must be, and we take such matters very seriously. At La Perla Jarocha, we have strict policies to ensure all tips are handled with integrity and transparency. We will immediately investigate this issue to understand what happened. Please contact us directly at 515-832-9968 so we can gather more details and resolve this matter to your satisfaction. Your trust is very important to us, and we appreciate the opportunity to make things right. Thank you again for bringing this to our attention, and we hope to have the chance to serve you better in the future. Best regards, Viviana Sosa Manager La Perla Jarocha Restaurant 515-832-9968 Dear Adriana, I hope this message finds you well. We are following up on our previous communication regarding your recent visit to our restaurant, as we have not yet heard back from you. Upon reviewing your receipt, I can confirm the following breakdown of your order: - 2 Tostadas Ceviche: $5.99 - Horchata: $3.50 - Burrito Lunch: $7.99 - Fried Ice Cream: $5.00 - Iowa Sales Tax: $2 This brings the total to $30.47. I also verified that no tip was added to your transaction. The receipt clearly shows a zero tip amount. If you still see any discrepancy, please feel free to share a copy of your receipt, and we will be happy to investigate further. Best regards,